Hospitality Management Services

Hotel Operations

Our comprehensive range of exceptional operational services ensures that each hotel receives specialized and specific resources for success.

Rooms

Rooms

  • Attention to every detail and all guests' needs
  • Individualized customer approach
  • Exceptional guest service culture
  • Proactive and anticipatory approach, getting things right, the first time
  • Empowering each and every team member, all the time
  • "Can do Mentality" to ensure superior guest satisfaction
  • Pre-arrival and post-departure guest contacts
Sales & Marketing

Sales & Marketing

  • Building market share
  • RevPar Growth – Focus on Revenue maximization, outperforming the competition in the markets
  • Effective positioning in a competitive marketplace
  • Working directly with the sales and marketing professionals at the properties, national sales offices
  • E-commerce strategies and website development and optimization
  • Annual Marketing Plans and business plans, frequently updated and checked against new developments
  • Utilization of partner PR Company and Marketing firms
Food & Beverage Service

Food & Beverage Service

  • Development of relevant F&B programs and promotions
  • Pre-opening and opening services
  • Repositioning of existing operations no matter what size or challenge
  • Current with the latest trends in the industry
  • Menu planning and development
  • Cost controls and purchasing efficiencies
  • F&B licensing and certifications
Human Resources

Human Resources

  • Employee centered culture
  • Hiring and retaining the best talent
  • Encourage teamwork and taking responsibilities
  • Engaging associates in all aspects of their work
  • Knowledge, tools, resources, training
  • Growth opportunities and assistance
  • Handbooks and procedures constantly updated with the latest federal and local employment laws
  • Comprehensive local wage surveys

Seagate Hospitality Group