Hospitality Management Services
Hotel Operations
Our comprehensive range of exceptional operational services ensures that each hotel receives specialized and specific resources for success.
Rooms
- Attention to every detail and all guests' needs
- Individualized customer approach
- Exceptional guest service culture
- Proactive and anticipatory approach, getting things right, the first time
- Empowering each and every team member, all the time
- "Can do Mentality" to ensure superior guest satisfaction
- Pre-arrival and post-departure guest contacts
Sales & Marketing
- Building market share
- RevPar Growth – Focus on Revenue maximization, outperforming the competition in the markets
- Effective positioning in a competitive marketplace
- Working directly with the sales and marketing professionals at the properties, national sales offices
- E-commerce strategies and website development and optimization
- Annual Marketing Plans and business plans, frequently updated and checked against new developments
- Utilization of partner PR Company and Marketing firms
Food & Beverage Service
- Development of relevant F&B programs and promotions
- Pre-opening and opening services
- Repositioning of existing operations no matter what size or challenge
- Current with the latest trends in the industry
- Menu planning and development
- Cost controls and purchasing efficiencies
- F&B licensing and certifications
Human Resources
- Employee centered culture
- Hiring and retaining the best talent
- Encourage teamwork and taking responsibilities
- Engaging associates in all aspects of their work
- Knowledge, tools, resources, training
- Growth opportunities and assistance
- Handbooks and procedures constantly updated with the latest federal and local employment laws
- Comprehensive local wage surveys
